Refund Policy

Last Updated: January 2025

1. Overview

This Refund Policy outlines terms and conditions for refunds on any paid products or services offered by Wildstrplant.

2. Company Information

Wildstrplant
Nydalsveien 37
0484 Oslo, Norway
Email: community@wildstrplant.world
Phone: +47 46 41 00 00

3. Free Resources

Educational content and resources currently available on our website are provided free of charge. No refunds are applicable for accessing this content.

4. Future Paid Services

Should we introduce paid products or services, the following refund terms will apply:

4.1 Digital Products

• Refund requests must be submitted within 14 days of purchase
• Refunds are available if the product has not been accessed or downloaded
• Once digital content is accessed, refunds may be considered case-by-case

4.2 Subscription Services

• Cancellations can be made at any time
• Refunds for the current billing period may be provided on a pro-rata basis
• No refunds for previous billing periods

4.3 Courses and Programs

• Refund requests must be submitted within 30 days of enrollment
• Partial completion may affect refund eligibility
• Specific terms will be provided at time of purchase

5. Refund Request Process

To request a refund, contact us with:

• Your full name and email address used for purchase
• Order number or transaction ID
• Date of purchase
• Reason for refund request

Send refund requests to: community@wildstrplant.world

6. Processing Time

Refund requests will be reviewed within 5-7 business days. If approved, refunds will be processed within 10-14 business days and credited to the original payment method.

7. Non-Refundable Items

The following items are not eligible for refunds:

• Services that have been fully delivered
• Customized or personalized products
• Products purchased during special promotions marked as non-refundable
• Third-party products or services

8. Consumer Rights

This policy does not affect your statutory rights under Norwegian and European consumer protection laws. You have the right to:

• Withdraw from distance contracts within 14 days
• Receive refunds for defective products or services
• Seek remedies for products not as described

9. Exceptions

We may consider refund requests outside standard terms in exceptional circumstances, such as:

• Technical issues preventing access to purchased content
• Duplicate purchases
• Unauthorized transactions

10. Disputes

If you are not satisfied with our refund decision, you may:

• Request a review by contacting customer service
• File a complaint with the Norwegian Consumer Council
• Seek resolution through alternative dispute resolution mechanisms

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Material changes will be communicated to existing customers.

12. Contact Information

For questions about refunds, contact:

Wildstrplant
Nydalsveien 37
0484 Oslo, Norway
Email: community@wildstrplant.world
Phone: +47 46 41 00 00